Event code: 77035
Property and facilities management is a growing industry in Singapore. With the ever-increasing number of residential developments in Singapore, the demand for more professionally trained property and facilities management personnel is growing in tandem. To meet the high expectations of home owners and residents, building management personnel need to be well equipped with the knowledge of the governing laws and related procedures for the management of estates. In addition, it is also important for them to acquire good interpersonal communication and people management skills to manage difficult and demanding clients in a positive way.
The course covers the essential procedures and laws related to estate management under the Building Maintenance & Strata Management Act (BMSMA). It also provides an awareness and understanding of the crucial people management skills necessary for building management personnel.
The Building Maintenance & Strata Management ACT
a) Meaning of share value
b) Roles and responsibilities
c) By-laws & house rules
f) Resolving disputes
g) Two-tier management corporation scheme
Part 1: Communication Skills
a) Laws and obstacles of communication
b) Listening and questioning skills for building management personnel
c) Communicating with people from different ethnic, cultural and social background
d) Communicating in conflict solution in building estate management
Part 2: People Management Skills
a) Overcoming the barriers to communication in a hierarchical relationship - council members, subsidiary proprietors, residents, tenants
b) Conveying messages clearly or selling ideas effectively to council members
c) Recognise, identify and understand the expectations and needs of subsidiary proprietors/tenants/residents
d) Managing difficult situations, feedback and complaints effectively in a professional manner
e) Understanding the importance of adopting a positive attitude and using positive language in communicating with residents/tenants
MR CHAN KOK HONG, Managing Director, SavillsCKH Pte Ltd
Mr Chan heads SavillsCKH Pte Ltd. With his expert knowledge of the BMSMA, he is one of the foremost professionals in the management of strata titled properties. In this capacity, he has been invited to present papers in property seminars all over South East Asia. He has also been asked to discuss issues on property defects and to voice his professional opinions at seminars and conferences.
MS SHERENA MISTRI-YIANNOUKA, Founder and Country Manager, Dynargie Singapore
Ms Sherena is the founder of the first Dynargie office in Asia, a company that provides training and consulting business to meet clients’ needs. Ms. Sherena is an accredited trainer in the area of management and leadership training, interpersonal communication skills, general oral & written communication skills, presentation skills, personal effectiveness & team building. Her corporate clients include Ascendas, Keppel Land, and government bodies such as Ministry of Defence, Ministry of Education, Monetary Authority of Singapore and Housing Development Board.
Facilities / building / property / asset /estate managers / officers/executives and professionals in the FM industry. Building owners / subsidiary proprietors / tenants / residents /council members of management corporations will also find this course useful.
Certificate of Attendance (COA) will be awarded to participants who meet the attendance requirement.
20th Run: To be confirmed
Duration: 2 days
Time: 9.00am to 5.30pm
Venue: BCA Academy
Fee (Incl. of GST): S$720
Refreshments will be provided.
To register, please log into our Online StoreFront (OSF) at
and search for course code 77035
If you need assistance, please call our customer service hotline: 6248 9999, from 8.30am to 5.00pm, Monday to Friday.
200 Braddell Rd S579700 • Fax: 6258 0558 • Email: firstname.lastname@example.org • www.bcaa.edu.sg
TERMS AND CONDITIONS
1) The company and individual applicant has read and understood the terms and conditions. 2) The company and individual applicant warrant that the particulars given are accurate. 3) The Building and Construction Authority (BCA) can disclose to other government agencies any information relating to this application. 4) Payment for the course must be made to BCA before the course commencement date. 5) Any Direct Debit and Direct Credit Authorisation for GIRO applications previously signed and passed to BCA will apply to payments made under this course. 6) BCA reserves the right to accept or reject the application for whatever reason. 7) BCA shall at its discretion allocate a space to the registered applicant, based on availability. 8) BCA reserves the right to amend any details relating to the course, revise the course fees without prior notice, cancel or postpone the course. 9) No deferment is allowed. 10) Request for withdrawal must be made in writing. Requests are subject to approval by BCA and administration fee: Written request for withdrawal that reaches BCA - At least 2 weeks before the course commencement date: 10% of course fee is payable. - Less than 2 weeks but more than 3 working days before the course commencement date: 25% of course fee is payable. - 3 working days or less before the course commencement date: full course fee is payable. 11) No Replacement is allowed for funded participants. 12) The Continuing Professional Development (CPD) points indicated for any course offered by BCA is subject to change and final approval by the relevant professional accreditation bodies. 13) Funding and subsidies offered by BCA or third party organisations for the courses are subject to approval. The company must make the application for funding and subsidies. BCA is not to be held liable and the company agrees to pay BCA the applicable funding amount if funding and subsidies are either granted at a reduced amount, not granted at all or if funding is revoked, for whatever reason. 14) All information, materials, services, intellectual property and other property and rights provided by BCA during the course are provided on an “as is” basis. BCA makes no warranties of any kind, either express or implied, as to any matter, and all such warranties, including warranties of merchantability and fitness for a particular purpose, are expressly disclaimed. 15) The materials supplied to the company and individual applicant for the course (“Materials”) are for their personal reference only and the company and individual applicant is not supposed to otherwise use the Materials. The company and individual applicant shall defend and indemnify BCA and its officers, employees and agents from and against any and all liability, damage, loss or expense (including reasonable attorneys’ fees and expenses) imposed upon BCA in connection with any claim arising out of the company and individual applicant’s use of the Materials. 15) Re-assessment fee is applicable for those who are required to re-take the assessment. 16) I consent to BCA, BCA Academy, and BCA’s employees contacting me via my contacts (including email addresses and mobile numbers) to market future courses, seminars, conduct surveys, circulate publications (i.e. magazines, periodicals etc). If you wish to withdraw your consent to any use or disclosure of your personal data as set out above, you may contact us. PLEASE NOTE: All correspondence and notices addressed to BCA are to be sent to BCA Academy. Photographs of attendees will be taken at the event for our publicity materials, newsletters and other publications.